We know things can change, so in the event that you can no longer attend the performance of ANASTASIA on your chosen date, processes have been implemented to provide a stress-free exchange experience.
Regent Theatre Melbourne
To request an exchange, submit your request [HERE] or call 1300 11 10 11 (option 3) during the following hours:
Monday to Friday: 9am – 5pm
Saturday and Sunday from 1 ½ hours prior to performance times.
Important Information:
Requests must be submitted no later than 7 days prior to the scheduled performance
Only one exchange per event is permitted and fees may apply
Crown Theatre Perth & Sydney Lyric
Ticket purchases are subject to Ticketmaster Terms of Sale. Please contact Ticketmaster via the help desk
Terms and Conditions for all ticket exchanges
If exchange request is due to illness, you must contact the Regent Theatre Melbourne (by phone) or Ticketmaster for Perth or Sydney via the “help desk” a minimum of 24hrs prior to your performance time and proof of illness is required. If request is received after this time the exchange cannot be applied.
Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue. Tickets purchased via third-party providers are subject to their exchange policies, we recommend contacting them directly.
Exchanges will be valued at the original face value of the ticket purchased. Additional payments may apply if choosing a performance or price level that costs more than the original ticket value, or if original ticket value was from an originally discounted ticket into a performance with no discounts available.
New special offers may not be applied to exchanged tickets.
Exchanges may not be made to reduce the total number of tickets originally purchased.
Upon exchange, original tickets will be voided and will not allow access into the performance. Customers must present newly issued tickets for entry into the performance.
Complimentary tickets and resold tickets are not eligible for exchange.
Other restrictions may apply. Exchange policy may change or be revoked without notice.
Accessibility bookings for ANASTASIA at Regent Theatre Melbourne can be accessed in the Event and Ticketing Details section of their website. For further information on accessibility visit the Regent Theatre Melbourne’s Accessibility information.
For Crown Theatre Perth:
Accessibility booking enquiries for ANASTASIA at Crown Theatre Perth can be submitted via the Accessible Bookings Form or by contacting Ticketmaster on 1300 446 925.
Additionally, patrons can purchase online if they require a wheelchair bay and carer seat. The seating suitable for these requirements are highlighted with the ACROD symbol.
Patrons wishing to book tickets and use a valid Australian companion card can do so via the phone or in person at the box office. Tickets with companion cards are available for box office collection only. Ticketmaster Box Office is open Mon-Fri 9am-5pm for in person sales including patrons with accessible needs.
For Sydney Lyric:
For enquiries and bookings for patrons with special needs or holders of a Companion Card, see information here under ‘WHEELCHAIR & COMPANION CARD’.
ANASTASIA runs for approximately 2 hours and 25 minutes, including a 20-minute interval. Show times are subject to change.
ANASTASIA is recommended for ages 8yrs and older. All persons under 16yrs must be accompanied and sit alongside the accompanying adult.
Warning: ANASTASIA utilises theatrical haze, strobe lights, gunshot sound effects and smoking.
This charming modern fairytale doesn’t aim to be factual. By suspending disbelief and experiencing Anastasia with an open heart and mind, audience members will leave the theatre feeling hopeful that love can conquer all.